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Frequently Asked Questions
BUYING AND ORDERING YOUR GIFT CARDS
Where can I buy Browns gift cards?
Gift cards are available to purchase online. If you order online you can choose whether your gift card is received by email or by text message (e-gift). You can also buy plastic gift cards from our restaurants. Just pop into your nearest Browns restaurant and speak to a team member.
Who can I send an email or text message e-gift to?
Email e-gift cards can be sent to anyone with a valid UK email address. Text message e-gift cards can be sent to anyone with a UK mobile number starting with 07. Both email and text message e-gifts can be scheduled for delivery at a time and on a date of your choice.
When I order an email or text message e-gift for a friend, how will I know it has been sent?
After you've made payment, you should receive an email detailing your order and confirming the delivery of your e-gift.
What if the e-gift is not received?
Email our team with your details and they'll respond to your query as soon as possible.
USING A BROWNS GIFT CARD
Where can I spend Browns gift cards?
Browns gift cards (whether plastic, email or text message) are valid at any Browns in the UK as well as any other Mitchells & Butlers venue. You can search all available venues here.
How do I spend an e-gift card received by email or text message?
Simply show the email or text message, which will contain a unique gift code, to your server.
Do I have to spend all the money on my gift card in one go?
Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.
For how long are they valid?
Our gift cards are valid for 12 months from the date of purchase.
Where can I find out what the remaining balance is on my gift card?
To check the balance on your gift card, please click here and follow the simple instructions.
I have an issue with my gift card, but I can't find the answer here.
Email our team, who should be able to help you with any further queries.
Can I order large quantities of Browns gift cards?
Why does Eagle Eye Solutions Ltd. appear on my bank statement?
This website and orders for Browns gift cards made through the website are managed by our third party service provider, Eagle Eye Solutions Ltd., 5 New Street Square, London, EC4A 3TW, registered in England company number 04745717. The gift card customer is contracting with Eagle Eye Solutions Ltd. and the payment for the gift purchase will show as Eagle Eye Solutions Ltd. on the bank statement. Eagle Eye Solutions Ltd. will be responsible for gift card refunds. Mitchells & Butlers gift care team can be contacted via email firstname.lastname@example.org or by phone 0121 498 7098. To contact Eagle Eye Solutions Ltd., visit their website.